Frequently Asked Questions (FAQ)

How will I receive my order confirmation?

Your order confirmation will be sent through WhatsApp from 0349-0334008. We recommend saving this number so you don't miss any important updates. The confirmation message will also include simple instructions you need to follow to verify your order so we can proceed with dispatch.

Can I contact the confirmation WhatsApp number for support or other questions?

No, the WhatsApp number 0349-0334008 is used only for order confirmation.

For any support or inquiries, please contact our customer service through:

How long will shipping take?

Standard delivery time is 4–5 working days within Pakistan.

How can I check the status of my order?

Once your order is dispatched, you will receive a tracking code via SMS & Email along with the courier name. If you don't receive the email, please check your spam/junk folder.

You can track your parcel directly through the courier website. You may also contact us via Email, Instagram, WhatsApp, or Facebook for order status updates.

What are the payment options?

We offer:

  • Cash on Delivery (COD)
  • Online Payments (Debit & Credit Card – Visa/Mastercard)

An invoice in PDF format will be shared with you once the order is placed.

Do you accept returns and exchanges?

Yes, we offer returns and exchanges within 3 days after delivery, provided:

  • The product is unused
  • Original packaging & tags are intact
  • The item is not from any sale/discounted promotion

💡 Customized items cannot be returned or exchanged under any circumstances.

Can I cancel my order?

You may cancel your order within 24 hours or before dispatch. To cancel, contact us via Call/WhatsApp/Email/Instagram/Facebook.

AUH Wear may cancel orders due to reasons including:

  • Product Out of Stock
  • Incorrect/Incomplete Customer Details
  • Online Payment proof not shared (for advance payments)

What is my size?

Size charts are available under every product on our website. Most articles follow true-to-size measurements. Oversized items are clearly mentioned. All size charts are provided in inches.

Where do you deliver?

We deliver worldwide where courier services are available. For international orders, please contact Customer Support.

What if an item I want is out of stock?

Follow us on social media for restock updates. We try to restock items as quickly as possible.

What if I accidentally send a non–AUH Wear item?

Products mistakenly sent to us that are not from AUH Wear will be the responsibility of the sender. We will try to assist but cannot guarantee recovery or replacement.